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Make a complaint

Tell us what went wrong. You get a complaint number and the date straight away. We confirm receipt within one working day and send you our decision and what we did about it within ten working days.

How we handle a complaint

  1. Registered: the form gives you a complaint number (it starts TR-C and carries the date). Quote it in every message.
  2. Acknowledged within one working day, by email or phone.
  3. Reviewed by the establishment’s manager. We may ask you for documents. If the complaint is about an advert, the advert is checked against its REGA advertising licence and taken down if it is wrong.
  4. Answered within ten working days: our decision and the action taken, in writing. If we need longer, we tell you why and by when.
  5. Not satisfied? You can complain to the Real Estate General Authority (REGA) on 199011 or through its website. Complaints about personal data can go to the Saudi Data and AI Authority (SDAIA).
The complaint

Evidence
Screenshots or documents (optional)
Drag PDFs and photos here or

PDF, photos (JPG, PNG, HEIC, WEBP), Word (.docx), Excel (.xlsx) or DWG. Up to 10 files, 50 MB in total. Do not upload ID documents.

      Optional. A screenshot of the advert or the message helps.

      About you

      Saudi or international. Add the country code if it is not a Saudi number.

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